DELIVERY

All goods are shipped via UK Royal Mail.

  • UK: Delivery to the UK costs £3.60 per kit and your order will be delivered within 3-5 working days from purchase.
  • Europe: Delivery to Europe costs £8.50 per kit and your order will be delivered within 5-8 working days from purchase.

Craftess is unable to ship to US, Canada and Rest of World currently- sorry about that and hopefully this will change in the near future.

REFUNDS

Hopefully you love your purchase but if you are unhappy with your item then please return it in pristine condition, in the original packaging and with proof of purchase within 14 days of receipt to: Craftess Ltd, 56 Wheatley Crescent, Bluntisham, Huntingdon PE28 3XN.  A refund will then be processed via your original payment method and within 21 days from the date of cancellation. Items with no proof of purchase, opened, used or defaced items will not be eligible for a refund. Postage costs both ways are non-refundable, unless the return is due to a product fault or Craftess Ltd error. Craftess Ltd cannot be held responsible for returned items that are damaged or lost in transit. If the product you ordered was faulty, you have the right to return it within 30 days for a full refund or replacement.

EXCHANGES

Unfortunately items cannot be exchanged at this time. You will need to follow the above returns policy and return the item for a refund before making a separate order.